Security
is a serious matter and we take extra measures to safeguard your information. If
you are logging in from an unknown device, or if something has changed on a
previously known device, you will be asked to verify with a six-digit security
code. This code can be delivered to you by either automated phone call, SMS
(text), email, or 2FA app code generator. The methods offered to you depend on
the contact information you provided in your profile, and the options you
enabled when you first logged into online banking.
·
The code will expire
in 24 hours.
·
If you are unable to
receive a code by phone call or SMS to your cell phone, please check with your
cellular provider to verify they do not have a spam block on your account.
·
Contact us if you are
still not receiving the code after contacting your cellular provider.
·
You will be locked out
after too many invalid attempts to input the security code.
·
What should you do if you
are locked out?
·
Your device profile will be saved once successfully
authenticated. (Device profiles are made up of many different components,
including but not limited to operating system, browser type, and cookies.
Updating any one of these components may invalidate a saved profile and require
you to authenticate your device again.
·
You can manage saved device profiles from the Security
tab in your login settings.